Returns & Refunds Policy

At Club Luchini, we want you to be happy with your purchase. If you are not completely satisfied with an item, we are happy to accept eligible returns in accordance with this Returns & Refunds Policy and your statutory rights.

1. Returns

If you have purchased an item from our website and change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unused;

  • Be in their original condition;

  • Have all original tags and labels attached;

  • Be returned in their original packaging, where applicable; and

  • Not have been damaged, washed, altered or otherwise used.

For hygiene reasons, certain items may not be eligible for return where they have been unsealed or worn, including underwear or other products where applicable. Any such exclusions will be identified on the relevant product page.

2. How to request a return

To request a return, please contact our Customer Services team within 14 days of receiving your order.

Please include:

  • Your order number;

  • The item(s) you wish to return;

  • The reason for your return; and

  • Any other information reasonably required to process your request.

Our Customer Services team will provide instructions on how to return your item.

Please do not send items back without first contacting us, as this may delay the processing of your return.

Return Shipping Costs:

  • Customers are responsible for the cost of return shipping. Please note that we do not offer Freight-To-Collect (FTC) return services, so return shipping cannot be charged to the recipient or billed to us.

3. Return postage

Unless an item is faulty, damaged or not as described, the cost of returning an unwanted item will be the responsibility of the customer.

We recommend obtaining proof of postage and using a tracked delivery service, as we cannot be responsible for items lost or damaged while being returned to us.

Where an item is faulty, damaged or incorrectly supplied, please contact us before returning it. We will provide appropriate instructions and, where applicable, cover the reasonable cost of return postage.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will normally be made to the original payment method used to place the order.

We aim to process refunds as quickly as possible and, where applicable, within the timescales required by UK consumer law.

Please note that it may take additional time for your bank or payment provider to process the refund and make the funds available in your account.

5. Your statutory cancellation rights

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

If you exercise this right, you must normally notify us within the cancellation period and return the goods within the applicable timeframe.

Where required by law, we will refund the purchase price of the goods and the standard cost of delivery. If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost.

You may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty.

We may make a deduction from your refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Nothing in this policy affects your statutory rights.

6. Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged or different from the item you ordered, please contact our Customer Services team as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

We will assess the problem and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your statutory rights.

Your legal rights in relation to faulty, damaged or incorrectly supplied goods are not affected by this policy.

7. Exchanges

We do not offer exchanges.

If exchanges are available, please contact Customer Services within 14 days of receiving your order. Depending on availability, we may be able to exchange your item for another size or colour.

If the requested replacement is unavailable, we will offer an appropriate alternative or refund in accordance with this policy and your statutory rights.

8. Sale and promotional items

Items purchased during a sale or promotional period may be returned in accordance with the same returns policy unless otherwise stated at the time of purchase.

Your statutory rights remain unaffected by any sale, discount or promotional terms.

9. Gift cards

Gift cards cannot be returned or refunded once purchased unless required by applicable law.

10. International returns

For orders delivered outside the UK, different consumer and customs rules may apply.

Unless an item is faulty, damaged or incorrectly supplied, customers returning international orders may be responsible for the cost of return postage and any applicable customs or import charges.

Please contact Customer Services before returning an international order for further instructions.

11. Contact us

If you have any questions about our Returns & Refunds Policy, please contact us:

Club Luchini
Email: info@clubluchini.com

We are committed to dealing with returns and refunds fairly and efficiently and to providing customers with their rights under applicable consumer protection legislation.

 

Last updated: 16 September 2026